Website Maintenance and Support

Our Website Maintenance Services

Staying current with software updates is key to preventing security vulnerabilities and maintaining optimal site performance. We keep your website compatible, secure, and fully functional by regularly updating your website's CMS, plugins, and extensions.

We prioritize your website's security to safeguard your data and users' trust. Our team monitors your website continuously, performing malware scans and maintaining firewalls to protect against vulnerabilities.

Ensuring your website looks great and functions seamlessly across all devices and browsers is essential for user experience. We regularly optimize your site to provide a consistent experience, no matter how your audience accesses it.

Broken links can frustrate users and harm your SEO. We proactively monitor and address any broken links or 404 errors on your site, providing a smooth user experience and maintaining your site's search engine performance.

Forms are critical for generating leads and engaging with your audience. We routinely test all contact forms to confirm they work properly, ensuring you don't miss out on valuable opportunities.

We conduct periodic full-site audits to identify areas for improvement. Our quality assurance updates keep your website fully functional, efficient, and up-to-date with the latest best practices.

Our Website Support Services

Whether it's a bug, an error, or a technical problem, our team is ready to diagnose and fix any issues, ensuring minimal disruption to your website's operation.

We offer rapid response solutions to address critical website issues in urgent situations, minimizing downtime and keeping your business online.

We offer training sessions tailored to your team's needs. These sessions help you navigate your website's CMS, manage content effectively, and maximize your WordPress site's functionality.

We assist with seamlessly integrating third-party tools or plugins, ensuring your website works harmoniously with the additional features and functionalities you need.

Smooth and secure transactions are crucial for e-commerce sites. We help you create a seamless checkout experience by supporting payment gateways and addressing any issues or questions that may arise.

We work with internal or external SEO agencies to implement technical SEO recommendations, helping to optimize your website for better search engine visibility and performance.

We have worked with Timmermann Group in several capacities – from website hosting and management, design and branding initiatives, and communication strategies. The team is not only creative and knowledgeable, but they deliver a high level of customer service. The team at TG has built authentic relationships with our marketing team, and approaches each project with the same values we hold as a firm.

-Kate Ewing, Sandberg Phoenix

Are We A Fit?

At Timmermann Group, we align with businesses who…

Value Continuous EvolutionLike us, you’re Always Growing and seeking the next level.
Appreciate Agile StrategiesYou need a partner who’s Strategic Yet Nimble. We pivot with purpose.
Seek Genuine PartnershipsWith our Partner-First Mindset, we prioritize your success above all.
Demand Prompt ActionYou act swiftly, and with our On the Ready approach, so do we.
Focus on Solutions, Not ProblemsWe’re Solution Oriented, turning challenges into opportunities.
Take Responsibility for Every StepWe Step Up, Not Back, take the initiative on projects, embrace responsibility, and meet every challenge head-on.

Take the next steps and schedule a consultation to discuss your marketing goals!

FAQs About Website Maintenance & Support

Website maintenance and support are essential for keeping your site secure, functional, and optimized for business growth. Regular updates prevent technical issues, enhance security, and ensure compatibility with the latest web technologies. A well-maintained website improves user experience, boosts search rankings, and keeps your content relevant – all of which contribute to more substantial lead generation and higher conversion rates. Support services also help troubleshoot issues quickly, minimizing downtime that could impact sales and customer trust. By maintaining a fast, reliable, and up-to-date website, businesses can maximize their online presence, attract more leads, and drive revenue growth.

Included Website Maintenance Services

Proactive Care

We handle all the behind-the-scenes updates necessary to help keep your website consistently functioning at its best.

Software updates: Regularly updating the website’s CMS, plugins, and extensions.
Security checks & malware management: Monitoring and ensuring protection against vulnerabilities, malware scans, and maintaining firewalls.
Regular backups: Creating frequent backups of the website’s content, images, database, and other vital components.
Uptime monitoring: Monitoring the website’s uptime to ensure its constant availability.
Addressing Google Search Console alerts: Monitoring Google Search Console alerts for website health and resolving issues.
Content updates & spelling/grammar checks: Regularly refreshing and checking content such as text, images, videos, and other media for accuracy.
GA goal & event setup & management: Setting up, managing, and adjusting standard goals and events in Google Analytics.
WordPress maintenance: Includes WordPress core, theme, and plugin updates.
Database maintenance: Regularly cleaning, optimizing, and repairing the website’s database.
Mobile & browser optimization: Ensuring the site remains functional across various browsers and devices.
Broken link checks & optimization: Monitoring and addressing broken links or 404 errors.
Cache management: Regularly clearing and managing cache for optimal website speed and performance.
Website speed/performance testing & optimization: Conducting regular tests and implementing improvements to ensure optimal website loading speed and performance.
Contact form testing: Regularly testing forms to ensure they function correctly.
Domain and hosting management: Handling domain registration renewals, SSL certificate renewals, and hosting concerns.
Sitemap submission: Regular submission of the sitemap to major search engines for indexing.
Regular audits & QA updates: Periodically conducting full website audits and implementing quality assurance updates.
Website performance review: Performance review with suggested improvements.

Included Website Support Services

Fast & Reliable Help

Whether troubleshooting, fixing bugs, or assisting with technical questions, we work to ensure your website stays up and running without interruption.

Troubleshooting: Addressing website errors, bugs, or technical problems.
Emergency support: Providing quick solutions during urgent website situations.
Technical assistance: Assisting clients with website features, especially after updates or changes.
Feedback & QA implementation: Incorporating changes based on user feedback or implementing quality assurance findings.
Training & WordPress education: Offering training sessions on website, CMS usage, or WordPress-specific functionalities.
Integration support: Assisting with the seamless integration of third-party tools or plugins.
Hosting management: Handling SSL certificate renewals and hosting concerns.
Plugin and extension support: Assisting with any issues or questions related to plugins or extensions used on the website.
Database support: Resolving issues related to the website’s database.
Compatibility assurance: Continuously checking functionality across different browsers and devices.
Form email delivery support: Ensuring proper delivery of emails from website forms.
Payment gateway support: Assisting with issues or questions related to e-commerce payment gateways.
Technical SEO implementation: Assisting with implementing technical SEO recommendations provided by internal or external SEO agencies.
Multimedia support: Providing help with multimedia elements like videos, slideshows, and galleries on the website.

Many clients think that by-request maintenance and support is enough for their website — until they sign up for a Website Maintenance & Support plan that provides proactive care.

With a reactive approach, issues like slow load times, security vulnerabilities, or broken features often go unnoticed until they start affecting customers, search rankings, or sales. By the time the problem is identified, it may have already cost the business lost leads, damaged credibility, or expensive emergency fixes.

When clients sign up for a Website Maintenance & Support plan with Timmermann Group, they quickly realize the value of staying ahead of potential issues. Regular updates, security monitoring, speed optimization, and ongoing technical support ensure their website stays fast, secure, and fully functional—all without them having to lift a finger. Instead of worrying about downtime or scrambling to fix problems, they can focus on running their business.

Proactive maintenance isn’t just about preventing problems; it’s about optimizing performance, improving user experience, and supporting long-term business growth. Clients who make the switch often see increased site reliability, better performance, and more conversions – all of which directly impact their bottom line.

If your website is slow, has broken links, outdated content, or security warnings, it likely needs maintenance or optimization. Common signs include:

Slow loading times that frustrate users and hurt SEO rankings.
Broken links or 404 errors that disrupt navigation and impact credibility.
Outdated content or design that makes your site look unprofessional.
Security issues like warnings, malware infections, or expired SSL certificates.
Poor mobile experience where the site doesn’t function well on different devices.
Declining search rankings due to lack of content or technical issues.
Low conversion rates that suggest performance or user experience issues.

Regular maintenance and optimization keep your website running smoothly, improving user engagement, search visibility, and ultimately, business growth.

Website maintenance focuses on keeping your website up-to-date, secure, and free of technical issues. This includes regular updates, backups, and security checks. Website optimization, on the other hand, is about improving your site’s overall performance, such as increasing page load speeds, enhancing user experience, and optimizing content for search engines. Both are essential for keeping your website effective and competitive.